Shipping Policy

We ship globally, including:

• North America
• Europe
• Asia
• Australia

Don't see your country at checkout? Hit us up — we'll sort it out.

Orders are processed once payment is confirmed.

Processing may take a little longer during sale events or peak periods.

Exact delivery estimates and available shipping methods for your location are shown at checkout. Once shipped, you'll get a confirmation with tracking info (where available).

We work with trusted international carriers. The carrier is selected based on:

• Destination country
• Shipping availability
• Package size and weight
• Delivery efficiency

Costs are calculated automatically at checkout based on destination, weight, order size, and shipping method. Qualifying orders may receive automatic shipping discounts — applied at checkout, no code needed.

Free Shipping

We run free shipping promotions for select countries and minimum order values. Check checkout for current offers and eligible regions.

Ordering in volume? Reach out before you place your order — we'll set you up with custom shipping options, lead times, and wholesale pricing.

Need a preferred delivery date or specific shipping instructions? Contact us before placing your order. We can't guarantee every request, but we'll do what we can.

International orders may be subject to customs inspections, import duties, or local taxes. These charges are the customer's responsibility unless stated otherwise by Chill Puffs.

We do everything to ship on time. Sometimes things outside our control get in the way:

• Customs inspections
• Severe weather
• Public holidays
• Transportation disruptions
• Government regulations
• International logistics delays

We appreciate your patience. If something's taking too long, reach out — we'll look into it.