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Questions about your order, our brands, or delivery? Reach out to us and we'll get back to you within 24 hours.

Usually responds within 24 hours

Contact Details

Business Hours
Mon – Fri: 9:00 – 18:00
Weekends: Email only
Dispatch Hubs
Europe — Germany
Americas — New York
Canada — Ontario

Quick Answers

How long does delivery take?
Europe: 14–16 business days. USA: 14-16. Canada: 5–10 business days. All orders are fully tracked from dispatch.
Are your products authentic?
Yes — 100%. We source directly from official distributors. Every product is sealed at source and comes with authenticity verification.
What's your minimum order?
No minimum for retail orders. For wholesale and bulk pricing, contact us directly at info.chillpuffs@gmail.com.
Do you offer wholesale?
Yes. Email us at info.chillpuffs@gmail.com with your requirements and we'll get back to you with wholesale pricing.