Legal

Privacy Policy

Effective Date: July 15, 2026

Your privacy matters. Here's exactly what we collect, why we collect it, and how we keep it safe — no noise, no fine print games. By using our site, you agree to the practices below.


01

What We Collect

Personal Info

When you order, create an account, or contact us, we may collect:

  • Full name
  • Email address
  • Shipping & billing address
  • Phone number
  • Date of birth or age verification details

Payment Info

All payments go through trusted third-party providers. We never collect or store your card details on our servers.

Device & Browsing Data

When you browse, we may automatically collect:

  • IP address
  • Browser type & version
  • Device type & operating system
  • Pages visited & time on site
  • Referral sources
  • Cookies and similar tracking technologies
02

How We Use It

We use your information to:

  • Process and fulfill orders
  • Verify your age where required by law
  • Send order confirmations and shipping updates
  • Respond to customer support inquiries
  • Improve our website, products, and experience
  • Personalize your shopping session
  • Send promotions — only if you've opted in
  • Prevent fraud and maintain security
  • Comply with applicable laws
03

Who We Share It With

We don't sell, rent, or trade your data. Ever. We only share when necessary to run our business:

Payment Providers

To securely process your payments.

Shipping & Logistics Partners

To prepare, ship, and deliver your order.

Tech & Service Providers

To host our site, provide support, and keep things running.

Legal Requirements

When required by law, court order, or to prevent fraud and protect our rights.

Marketing Partners

With your consent only — for promotions and newsletters.

04

Your Rights

Depending on where you are, you have the right to:

  • Access your personal information
  • Correct or update your information
  • Request deletion of your data
  • Withdraw consent for marketing at any time
  • Know how your data is being processed
  • Manage or disable cookies in your browser

To exercise any of these rights, reach out using the contact details below.

05

Data Retention

We keep your data only as long as needed to:

  • Complete your purchases
  • Provide customer support
  • Meet legal, accounting, and tax obligations
  • Resolve disputes and enforce our policies

When it's no longer needed, it's securely deleted or anonymized.

06

Cookies

We use cookies and similar tech to:

  • Remember your preferences
  • Keep your cart active
  • Improve site functionality and performance
  • Analyze traffic and visitor behavior

Manage or disable cookies in your browser settings. Some site features may not work as intended without them.

07

Security

We use industry-standard measures to protect your data:

  • SSL encryption
  • Secure servers and hosting infrastructure
  • Restricted access to personal information
  • Regular security monitoring and updates

No online transmission is 100% guaranteed to be secure. We take every reasonable precaution — but wanted you to know that.

08

Age Verification

Our products are for adults only. You must be 21+ (or the legal minimum age in your location) to purchase. We don't knowingly collect or store data from minors.

09

Third-Party Links

Our site may link to external websites. We're not responsible for their privacy practices or security. Check their policies before sharing any personal information.

10

Policy Updates

We may update this policy as our practices or legal requirements change. The Effective Date at the top reflects the latest version. Major changes may also be communicated via email or on-site notice.

Get in Touch

Chill Puffs

Questions about your data? We'll get back to you straight.